Shipping Method and Fees:
All orders are sent via DHL Express.
We’ll provide you with a tracking number, so you can be on the lookout for your package when it arrives.
DHL is an internationally recognized and secure courier service and we do not foresee any problems. Yet, we do not accept responsibility for anything that happens after an order has been handed over for shipment, and are not to be held liable for items lost or damaged during transit.
Return Policy:
How would you feel if, after paying well over $100 for a bottle of Pure Blue Lotus Oil, you receive a bottle that was previously in the hands of other customers? If it was opened, used, tested and worn by others, then returned to us for a refund, only to end up in the hands of the next buyer – you!
Pure Blue Lotus Oil is a deeply personal thing, as it has the power to bypass the senses and elevate the soul of the wearer. For this reason, and due to the 100% pure nature of our products, which are carefully weighed by the gram, we cannot issue returns on our Pure Blue Lotus Oil and assure the same quality and quantity to the next customer.
In cases of where a cancellation request is accepted a restocking fee will apply. Contact us for details.
Customs and Import Taxes
We have been shipping internationally for more than 18 years and do everything we can to comply with international regulations ensuring your order’s quick and safe arrival.
Shipping policies and regulations are frequently updated and changed so in the event that your order is selected for clearance processing, we’re here to provide all the assistance and documentation you may need.
If a random clearance event should occur the courier can provide clearance processing for a nominal fee of $10 to $15 and the parcel may be subject to your local import tax which the courier or agency will collect directly.
For more information on the personalized clearance support we provide and declarations please contact us here.
